The future of customer interaction

Manage all your customer interactions in one place for faster responses, happier customers and a more efficient support team.

a picture of the Gimbal dashboard
Trusted by 14,000 businesses to scale inbound sales
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Beyond communication:

AI, automatic responses, CRM, and more...

Own everything preceeding and

following customer interaction

Help Center
Build your custom, branded Help Center and resolve customer queries before they become complaints.
Team Collaboration

Create and manage teams, invite members, share customer notes and assign conversations to specific agents.

All without leaving Gimbal.

Canned Responses

Say more by typing less.

When you find yourself saying the same things, save them as a canned response.

Try it out!
Type '/'
Hi. I tried to pay at checkout but the app keeps telling me my card was declined.
Hi there! 👋 I'm Laura and I'll be assisting you today.
Don't worry - we should have this resolved in a few minutes.
Keyboard Shortcuts
Keyboard shortcuts give you a productivity boost by saving you time when you want to perform routine actions (like marking a query as 'resolved', or assigning agents to specific conversations).
Autogenerated Reports

Stay informed with autogenerated reports.

Make data-backed decisions with insightful metrics and charts.

First Contact Resolution
CSS
Average Resolution Time
CLV
ACR
Customer Effort Score
NP Score
Live chat that speaks your brand

Engage leads and customers directly from your website or app with our easily-embeddable Live Chat widget.

#0090ff
Hi there! 👋
Need help? Have questions? Drop us a message and we'll be right with you in a few minutes.
We're online
Typically replies in a few minutes
agant avatar
Gimbal's logo

Built-in Smart CRM: Track Customers and Prospects

Screenshot of Gimbal's built-in CRM

Reinventing Staffing:

Agent-for-Hire

Hire vetted, highly-trained Customer Experience staff.
Scale your CX team with all of the professionalism and none of the hassle.
Coming soon
Aaron Holland's avatar
Aaron Holland
6+ years' experience
Former CX team lead at Meta
Agents summary

Hear from our customers...

Winning teams run on Gimbal
Gimbal plays a pivotal role in facilitating live conversations with our donors, allowing us to promptly address inquiries. These interactions not only stimulate dialogue but also enhance donor satisfaction.
Esther Howard's picture
Esther Howard
Executive Director of Annual Giving
NC State University
Gimbal is phenomenal! We're using it for our startup VideoTouch, and I couldn't be happier! It stands as an excellent open-source alternative to Intercom, Crisp, and other pricey website chat solutions
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Gimbal plays a pivotal role in facilitating live conversations with our donors, allowing us to promptly address inquiries. These interactions not only stimulate dialogue but also enhance donor satisfaction.
Esther Howard's picture
Esther Howard
Executive Director of Annual Giving
NC State University
Gimbal is so better than Zendesk.
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Gimbal gives us the freedom to tailor our omnichannel experience according to our preferences, unlike other platforms. Moreover, the Gimbal team is consistently accessible for support. A quick message and they promptly address any inquiries we have. I've been doing customer engagement wrong all these years.
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Just as Discourse revolutionized forums, Gimbal has transformed our chat experience. Our growth has surged about 10X since adopting Gimbal. The chat widget, in particular, simplifies feedback collection. Having previously used Intercom, we opted for Gimbal due to its robust feature set. While Intercom leans towards marketing and comes with a hefty price tag, Gimbal proved to be the practical and helpful chat solution we needed
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Gimbal plays a pivotal role in facilitating live conversations with our donors, allowing us to promptly address inquiries. These interactions not only stimulate dialogue but also enhance donor satisfaction.
Esther Howard's picture
Esther Howard
Executive Director of Annual Giving
NC State University
Gimbal plays a pivotal role in facilitating live conversations with our donors, allowing us to promptly address inquiries. These interactions not only stimulate dialogue but also enhance donor satisfaction.
Esther Howard's picture
Esther Howard
Executive Director of Annual Giving
NC State University
Bravo to the team at Gimbal. You deserve all the success you're getting and I'm rooting for you.
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Just set up @Gimbalapp for customer support on @slashbaseide. It's straightforward, user-friendly, and effortless. Also experimenting with @posthog for installation analytics. Both are open-source products, supporting one another. 💪
Esther Howard's picture
Esther Howard
Director of Growth
Bloom
Coming soon

Take your customers with you on the move

With the Gimbal mobile apps, you can view conversations and respond to customers, as well as collaborate with your team, while on the move.

Available on both Android and iOS devices.

Click to download our mobile app on the App StoreClick to download our mobile app on the Google Play Store
iPhone

Gimbal: Best-in-Class Unified Customer Support Center

Gimbal connects with popular customer communication channels like Email, Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps you deliver a consistent customer experience across channels — from a single dashboard.